Privacy, explained clearly.
This Privacy Policy explains how Naveeza collects, uses, shares and protects information when you browse the website, create an account, place an order, contact support or use other store services.
1. Information We Collect
Depending on how you use Naveeza, we may collect:
- Identity and contact details such as your name, email address, phone number and delivery address.
- Account information such as login credentials, saved addresses, wishlist activity and communication preferences.
- Order information including products, quantities, prices, payment method, delivery details, order status and support history.
- Payment-related references or proof submitted for supported manual payment methods. Complete card credentials are processed by the enabled payment provider and are not intended to be stored by Naveeza.
- Technical information such as browser type, device information, IP address, pages visited, referral source and security logs.
- Information you voluntarily provide through contact forms, reviews, newsletter signup or customer support.
2. How We Use Information
Information may be used to operate the store, create and manage accounts, process orders, arrange delivery, verify payments, provide customer support, prevent fraud, improve website performance, communicate important service updates and meet legal or record-keeping obligations.
3. Payments and Service Providers
Naveeza may use payment gateways, courier partners, hosting providers, email services and other vendors needed to deliver store services. These providers receive only the information reasonably required for their role and handle information under their own security and privacy responsibilities.
4. Cookies and Similar Technologies
The website may use cookies or local storage to maintain sessions, remember cart contents, support account security, understand website usage and improve performance. Browser settings can be used to restrict cookies, although some store features may then work differently.
5. When Information May Be Shared
We do not sell customer information. Information may be shared with trusted service providers, when required to complete an order, protect customers or the store, investigate suspected misuse, comply with lawful requests, or support a business transfer subject to appropriate safeguards.
6. Data Security
Reasonable administrative and technical measures are used to protect information, including controlled access, secure sessions, validation and activity logging. No internet transmission or storage method is completely risk-free, so customers should also use strong passwords and keep account credentials private.
7. Retention
Information is retained only for as long as reasonably necessary for the purpose collected, customer support, fraud prevention, accounting, dispute handling and applicable legal obligations. Some transaction records may need to be kept even after an account request.
8. Your Choices and Requests
Where applicable, you may request access, correction or deletion of eligible personal information, update account details, unsubscribe from optional marketing messages, or ask questions about privacy through the contact page. Identity verification may be required before a request is completed.
9. Children
Naveeza is intended for customers able to enter into a valid purchase arrangement. The store does not knowingly seek personal information from children without appropriate involvement from a parent or guardian.
10. Policy Updates
This policy may be updated to reflect changes in store services, technology or applicable requirements. The latest published version applies from its effective date.
Contact Naveeza through the official contact page and include enough detail for the team to understand your request. Never send account passwords or full payment credentials.